Correctional Officer Basic Training Practice Test

Which practice is NOT recommended to improve active listening skills?

1. Be physically and mentally prepared

2. Listen with empathy

3. Speak without interruptions

4. Ask questions for additional information

The correct answer is: Speak without interruptions

In the context of improving active listening skills, speaking without interruptions is not considered a recommended practice. Active listening involves truly engaging with the speaker and understanding their message, which requires a focus on their words, emotions, and intent. Speaking without interruptions implies that the listener may dominate the conversation rather than allowing the speaker to express themselves fully. Active listening is strengthened when the listener is silent and paying attention, allowing for an open and supportive environment where the speaker feels safe to share their thoughts. By doing so, the listener can absorb what is being said and respond thoughtfully when it is their turn to speak. The other practices, such as being prepared, listening with empathy, and asking questions, all contribute to enhancing comprehension and connection in communication, which are key elements in active listening.